Once you have downloaded our application to your mobile phone (or tablet) free of charge, you will be redirected to the membership process when you run our application.
Membership by mobile phone
You must enter your country and mobile phone number in order to become a member with your mobile phone. After entering the verification code sent to the mobile phone you specify, you can start using the application by entering your profile information.
Membership with Facebook
In order to become a member using your Facebook account, you must first obtain the necessary consent from the Facebook application. Then you can start using the application by entering your profile information.
You don't have problem of forgetting your password at iyileşeceğim. When you switch to a new device, all you have to do is log in using your preferred method, i.e. your mobile phone or social media account..
There are many local and international laws and regulations concerning the privacy of your data on the iyileşeceğim platform. Although it is fully compliant with all of these regulations, iyileşeceğim also protects your personal data against legal and regulatory gaps, which are not regulated by any legislation. Only you and the doctors you allow viewing your personal data may see your data. Iyileşeceğim employees will not be able to access your personal data without your consent.
No. iyileşeceğim is not an emergency service. If you have a situation that requires immediate medical attention or if someone near you needs immediate medical attention, please call the Emergency Health Centre or the nearest health care provider.
Yes. If you are getting better, you can return an appointment at no extra cost to your appointment time if you have more than 24 hours. If the appointment time is less than 24 hours, 50% deduction is made.
We try to offer all the services we offer at the best possible prices and, if possible, free of charge. In line with this policy, you can receive one medical second opinion service free of charge each month. 6 opinions in one year. You must pay for the Medical second opinion services that you request after the one Medical second opinion service.
No. Iyileşeceğim is not an emergency service. If you have a situation that requires immediate medical attention or if someone near you needs immediate medical attention, please call the 112 Emergency Health Centre or the nearest health care provider.
Iyileşeceğim provides medical advice only within the framework of the rules set by the Ministry of Health and Turkish Medical Association. The provision of diagnostic and treatment services on an online platform is legally not possible. Therefore, you should not create an online interview appointment for your diagnosis, treatment, or prescription requirements. Iyileşeceğim is designed to help you ask questions about your health, get advice from specialists, and get the most out of your health. Iyileşeceğim cannot be replaced with the services of a health care provider. For emergencies, diagnosis and treatment requirements, you should always contact health care providers.
Specialist doctors in iyileşeceğim can only conduct interviews regarding their own branches. For example, if you ask a dietician about neurology, he or she will not be able to answer the question as it is the case in health care institutions.
Iyileşeceğim member doctors can perform clinical appointments at their health care institution or private clinics. You can find the address and phone number of your appointment on the doctor's profile page. If you have any questions or if you would like to contact the doctor at the clinic for the first time, we recommend that you contact the doctor with his phone number given on his profile page.
On the iyileşeceğim platform, you only pay for the appointment (clinic or online interview) you have created. You do not have to pay an additional fee for the appointment. During your consultation, the analyses and procedures that your doctor may request (blood tests, X-rays, and all other tests) are also charged by the health care provider from where you get these services.
After each interview you perform on iyileşeceğim platform, your doctor creates a discount coupon that is valid for 15 days. You have the right to create a free check using this coupon. After having the examinations requested by your doctor during your consultation, the results will be evaluated by your doctor, and you will be asked if you have any additional questions or complaints. You cannot use your discount voucher after it expires.
Yes. All interviews are recorded and our members can access the interview records for 1 year without paying any fees. You can access your interview report and appointment record for your interview without any time restrictions, as long as your iyileşeceğim user account is active.
If you are not logged in for 120 days, your user account will be deleted and any information you create will be deleted, along with the contact records you made, if your user account is deleted. You can make sure that your user account is not deleted automatically at the end of 120 days by using the “don't delete my User Account” option from the account settings in our application.
Iyileşeceğim is a health services platform that brings many services together with its users for the first time in Turkey. You can create online and clinical interviews with our doctors, access your online interviews later, receive free medical second opinion service, and follow up your personal health indicators. Iyileşeceğim, however, is the first and only health care platform whose activities are audited by a medical faculty and Ethics Committee.
The fact that employees visit health care institutions for various reasons causes a huge loss of labor force for companies. You can visit our Corporate Solutions page for products and services that enable employees to get health advice without leaving work, except in emergencies. Link: https://iyilesecegim.com/en/corporate-solutions
We can integrate our infrastructure into your business processes or develop a customized solution in line with the requirements of your business. For more information, visit our web site for companies. Link: https://iyilesecegim.com/en/for-business
Iyileşeceğim will never contact you by e-mail. We only communicate with our members using the “support requests” included in our application and the mobile phone number you specified in your user account. You can contact us through our employees by e-mail with corporate e-mail addresses ending with @iyilesecegim.com and use of this domain name is mandatory. Please do not consider e-mails sent with a domain other than the iyilesecegim.com domain name. If you have any questions or concerns about your user account, you can contact us through our support services. If you are unable to sign in to our application, contact us about your problem through firstname.lastname@example.org e-mail address.
Your personal data is stored in encrypted form on the Amazon AWS infrastructure. Your personal data and health data are stored in different databases. Your health data is anonymized. All communication between our applications and our servers is encrypted. We work in compliance with ISO 27001 standards and European Union regulations on data security.
We do not keep your personal health data on your phone. All your information is stored in encrypted form on Amazon AWS servers. Therefore, if your phone is stolen or you receive a new phone, your health data will not be lost. With the pin you define on your phone, you prevent access to your user account even if your phone is in someone else's hands.
KVKK is an abbreviation for the law on the protection of personal data. Iyileşeceğim provides services in accordance with the rules set by KVKK detailed text of which you can access at the address; https://www.mevzuat.gov.tr/MevzuatMetin/1.5.6698.pdf. GDPR is the law titled General Data Protection Regulation, published on 25 May 2018 on the protection, processing and sharing of data collected by enterprises operating in the European Economic Area. Detailed information about GDPR can be received at https://eugdpr.org you can contact us:
The services we provide at iyileşeceğim contain personal and highly sensitive data. Therefore, we use your personal cell phone number to ensure that your data is only accessed by you. However, we will perform the entire communication with you through your cell phone number.